Case Management in the Age of Analytics and Data-Driven Insights (Invited Talk)

摘要

As economies undergo significant structural change, digital strategies and innovation must provide industries across the spectrum with tools to create a competitive edge and build more value into their services. With the advent of widely available data capture and management technologies, coupled with intensifying global competition, fluid business and social requirements, organizations are rapidly shifting to data-fication of their processes. Accordingly, they are embracing the radical changes necessary for increased productivity, added value and insights. However, while advances in big data analytics enable tremendous automation and scalability opportunities, new productivity and usability challenges have also emerged. A commonly overlooked limitation of current systems is that they do not provide effective integration of analytics and end user workspace environments (e.g., investigators, analysts user productivity tools). We discuss critical challenges in the effective integration of data-driven insights and end user- oriented case management technologies. We discuss synergies between micro-services, analytics, case management as step forward to empower end users to effectively use big data technologies, while share and collaborate on the fly, in order to generate and evolve insights.