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CUSTOMER PERCEIVED TRANSACTION SATISFACTIONWITH ELECTRONIC SERVICE ENCOUNTERS:A CRITICAL INCIDENT ANALYSIS OFBOOK PURCHASING AND STOCKTRADING ON THE WEB

机译：电子服务客户对客户的交易满意程度：网络上书籍购买和库存交易的重要事件分析

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来源
《Association for Information Systems 8th Americas conference on information systems (AMCIS 2002)》|2002年|p.2545-2550|共6页
会议地点 Dallas TX(US);Dallas TX(US)
作者
Nelson Massad;
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原文格式 PDF
正文语种 eng
中图分类计算技术、计算机技术;管理信息系统;
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