How does Knowledge Management affect Service Innovation in Academic Libraries?: A survey study

摘要

Effective management of all knowledge produced within an organization is frequently identified as a key criteria for innovation of new products and services within the organization. Academic libraries are beginning to realize the importance of knowledge management (KM) in this regard. However, there aren’t any quantitative studies studying KM and service innovation in the context of libraries. Islam, Agarwal and Ikeda came up with a framework for knowledge management for service innovation in academic libraries (KMSIL). Through a survey of 107 librarians from 39 countries, this study seeks to investigate the effect of KM (and each phase of the KM cycle) on service innovation. Preliminary findings support the KMSIL framework. They should help academic libraries in the process of service innovation by utilizing phases of the KM cycle.