Customer Online Shopping Behaviours Analysis Using Bayesian Networks

摘要

This study applies Bayesian network technique to analyse the relationships among customer online shopping behaviours and customer requirements. This study first proposes an initial behaviour-requirement relationship model as domain knowledge. Through conducting a survey customer data is collected as evidences for inference of the relationships among the factors described in the model. After creating a graphical structure, this study calculates conditional probability distribution among these factors, and then conducts inference by using the Junction-tree algorithm. A set of useful findings has been obtained for customer online shopping behaviours and their requirements with motivations. These findings have potential to help businesses adopting more suitable online system development.