Dimensions of Leadership and Service Quality: The Human Aspect in Performance Measurement

摘要

This presentation is the first analysis of a large and comprehensive body of material about li-brary leadership. This paper has just ploughed the surface, but some interesting results have come up. Here, it must be emphasised that the analysis is preliminary and it has only involved a minority of the many variables. It is evident that female and male leaders perceive future challenges and job requirements differently. It is interesting that leaders at libraries of very different sizes have very similar rankings of future challenges. Differences in ranking can be explained by gender and the type of library.