Assessing the Value Added by In-House Technical Communication Courses

摘要

A specially designed instrument that measures the effectiveness of written communication courses taught in-house has been pilot-tested with employees of a major power utility. The instrument showed that, one month after attending the course, participants' written communication skills increased by twenty percent. A second measurement, recorded four months after the course, showed there had been only a marginal drop in skills compared to the level recorded three months earlier.