Benchmarking the Document Management Process

摘要

The Bank of Canada manages the public debt as fiscal agent for the Federal Government. As a public service organization, it is committed to deliver quality services to its clients in a cost effective and efficient manner. Recognizing that a fundamental role of documentation is to provide continuity within a changing environment, the Public Debt Department (FDD) piloted best practices benchmarking of its internal documentation unit with partners identified as having best-in-class processes. This panel will present its experiences from both an internal (PDD) and external (FedEx) perspective. Discussion will highlight the methodology used, the findings, the lessons learned, and a resultant composite profile for a best-in-class documentation unit.