Knowledge based total quality management: three areas of application

摘要

Total Quality Management (TQM) principles and methods try to improve the overall performance of an enterprise or organization. Knowledge Based Systems (KBS) can support Total Quality Management procedures by organizing, storing and processing TQM knowledge and both reule-based and object-oriented knowledge representation structures nd reasoning can be used for these applications. Three interesting cases concerning the application of KB systems in TQM will be presented in this paper: a)Statistical process quality control reasoning using knowledge based systems, b) Knowledge based decision support systems for quality circles, and c)Knowledge based Business Process Reengineering (BPR) and software design.