IDENTIFYING THE DISSATISFIERS IN KNOWLEDGE WORK

摘要

This study extends earlier research by providing new understanding about job satisfaction in knowledge work. The contribution this paper provides is a set of dissatisfiers related to perceived job satisfaction. The study proposes decreasing in the elements related to dissatisfaction compared to recent management literature. The results of this study can be considered valuable from a managerial point of view. Improving the identified dissatisfiers may yield improvements in the perceived job satisfaction and finally in productivity. The results can also be utilized as guidelines when developing mobile work order system. For example, comparative studies in several teams and comparison between two different firms operating in similar business are interesting avenues for further research. In addition, the findings could be attached to recent discussions on job satisfaction in psychological theories.