Evaluating non-functional aspects of business process management systems

摘要

Selecting a Business Process Management Systems (BPMS) for an organization is not a trivial task. It requires a thorough evaluation of its capabilities considering the whole support of the business process lifecycle and the organizational environment in which the BPMS will be used. In this context, in a previous work we have proposed a methodology for the systematic evaluation of BPMS, which was mostly focused on required functional and non-technical aspects. In this paper, we present the extension of our methodology with a detailed definition of non-functional aspects to be evaluated, and a set of test cases for their evaluation. We also performed a fine tuning of the methodology based on a comprehensive comparison with other existent methodologies and the provision of tool support. As a case study, we present an evaluation of open source and proprietary BPMS following our proposal.