Heuristic evaluation and user testing with ISO 9126 in evaluating of decision support system for recommendation of outstanding marketing officer

摘要

Multi-Criteria Decision Making in implementation of the Decision Support System (DSS) at BRI Katamso Yogyakarta helps decision makers in providing alternative decisions to choose the outstanding marketing office (MO) with DSS process. After implementation DSS in BRI Katamso, the next step is to evaluate the DSS. The purpose of this paper is to evaluate the DSS by using heuristic evaluation and ISO 9126. Evaluation is needed to test whether the system as expected. An evaluation of the designed system is expected to answer if any problems and improve goal attainment. ISO 9126 works to determine the level of effectiveness, efficiency, satisfaction. Heuristic Evaluation have function to evaluate the User Interface of DSS. Based on the ISO and heuristic evaluation, the general design of the interface and some of the factors effectiveness, efficiency, satisfaction vielded the average value of 3.75 (on a scale of 5).