Establishing ICT Governance for Regional Information Infrastructures in Healthcare

摘要

Large-scale interconnected information systems frequently conceptualized as information infrastructures are very difficult to govern. In particular, healthcare contexts involving different collaborative institutions and departments that have diverging goals and policies make the situation even more complex. Based on information infrastructure theory and governance literature from the IS field, this paper contributes with empirical insight into the longitudinal and political process of establishing ICT governance in a heterogeneous healthcare context by focusing on the following research questions: What does it take to establish ICT governance in a heterogeneous healthcare environment? How do organizational politics and stakeholders' interest shape the process? Empirically, we report from one of Norway's largest ICT projects on healthcare, situated in the North Norway Regional Health Authority in 2012 - 2016.