CoPrA: A tool for coding and measuring communication in teams

摘要

The analysis and assessment of team processes to inform facilitation for increased team effectiveness is a challenging task for organizations. Also, research has troubles to grasp the complexity of team effectiveness, which often results in treating team processes as a black box. This paper introduces a design artifact that is built upon the collaboration process analysis technique CoPrA. The technique strives to support the analysis of team processes by identifying behavior patterns, which crystalize as behavior patterns in the dynamic process of a team. The paper aims to contribute to behavioral research as it showcases a set of process metrics for the analysis of team communication. Furthermore, the paper aims to contribute to design-science research by providing an integrated tool for content analysis and process mining used primarily by researchers.