MANAGING END-USER SYSTEM DEVELOPMENT: LESSONS FROM A CASE STUDY

摘要

How much end-user computing is too much? Should end users develop systems? This paper reports on a study of the engineering organizations within an electric utility undergoing deregulation. The study was initiated when management perceived that too much engineering time was spent doing IS functions. The study found that there was significant effort being expended on system development, support, and ad hoc use. Several issues were identified affecting system development, use of programming standards, documentation, infrastructure integration, and system support.