Identifying Techniques to determine the OverallBenchmarking Best Practices

摘要

This research study investigated the use of multiple attribute decision theory (MADT) as a more robust mechanismrnto determine the best-in-class performer when conducting a benchmarking analysis involving inventory recordrnaccuracy within a public sector warehouse. The traditional gap analysis technique only identifies the absolute bestin-rnclass performer for a single performance metric. The MADT method uses multiple criteria to identify the bestrnoverall performer for a selected set of critical metrics. Overall, this paper evaluated various decision-basedrnmethodologies to introduce a more scientific approach to benchmarking gap analysis.