Satisfaction Survey of Greek Inpatients with Brain Cancer

摘要

Introduction: The evaluation of patients' satisfaction based on structured questionnaires is an essential prerequisite for the assessment of the quality of health care services. The aim of this study was to investigate brain cancer patients' satisfaction hospitalized in a tertiary care university public hospital in Alexandroupolis, Greece. Materials and methods: This cross-sectional study involved 163 patients having been hospitalized for at least 24 hours. The patients filled in a satisfaction questionnaire previously approved by the Greek Ministry of Health. Four aspects of satisfaction were investigated (medical, hotel accommodation/ organizational facilities, nursing, global). Using Principal Component Analysis, summated scales were formed and tested for internal consistency using Cronbach's alpha coefficient. The Spearman's rank correlation coefficient (rs) was also used and the threshold p-value for statistical significance (2-sided) was set at 0.05. Statistical analysis was performed by Statistical Package for Social Sciences (SPSS v. 16.0). Results: We found a high degree of global satisfaction (73.31%), yet satisfaction was higher for the medical (88.88%) and nursing (84.26%) services. Satisfaction derived from the accommodation facilities and the general organization was found to be more limited (74.17%). Self-assessment of health status at admission was negatively correlated with medical (r_s=-0.157, p=0.045) and nursing (r_s=-0.168, p=0.032) satisfaction. Greek citizenship contributed to bigger satisfaction scores in the accommodation/organizational facilities dimension (r_s=0.158, p=0.044). Finally, age was positively linked to nursing satisfaction (r_s=0.181, p=0.02). Conclusion: The present study confirmed the results of previously published Greek surveys assessing general patient populations. However, more studies are urgently needed to confirm these findings in a bigger brain cancer population.