A system and method for managing an encounter between two parties, e.g., between a civilian and a public servant during a traffic stop, is provided. The system includes a backend platform, a mobile application, a navigation system, and other types of applications. During a traffic stop, the system provides a communications link between the civilian's mobile device and the public servant's mobile device so that the parties may communicate from within their respective vehicles without requiring face-to-face contact. The system enables the parties to exchange information with one another and to retrieve additional information from external systems such as the Department of Motor Vehicles, Police Department, etc. The system also enables the civilian to request a secondary public servant to be dispatched to the scene if he/she is not comfortable with the public servant that initiated the encounter.
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