Systems and methods for providing inquiry responses using linguistics and machine learning

摘要

A system is disclosed for automatically providing solutions to user questions containing text and data. The system includes a linguistic module to extract keywords from the question text, lookup solutions from a knowledge base that match the keywords, with a score based on the keyword frequency and match, and use a machine learning model trained on previous question data to predict solutions from the question data, with score based on the model's probability, and a combination module for combining the solutions ordered by their respective normalized scores.