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Method and apparatus for assigning agents using updated criteria tables
Method and apparatus for assigning agents using updated criteria tables
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机译:使用更新的标准表分配代理的方法和装置
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摘要
A method and apparatus are described for assigning agents using updated criteria tables. In one example, an assignment system maintains an assets table including properties of assets, a recovery agent criteria table including values for a location and a capacity of recovery agents, and a requester criteria preferences table including agent preference factors received from requesters. A requester requests a recovery agent to recover an asset. The agents are scored and weighted using the tables and the asset is assigned to a selected agent. The agent capacity criteria is adjusted in response to the assignment and the agent capacity criteria is adjusted in response to receiving recovery status information about the asset.
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