Intelligent Civil Service Processing System

摘要

The present invention includes: an identification authenticity verification unit 10 that transmits an input ID image or fingerprint image of a user recognized by the identification means 4 to the authenticity verification server to confirm the user's ID; a basic information input unit 20 for inputting basic information of a user whose authenticity is confirmed in the civil complaint form; an interactive civil complaint form input and verification unit 30 for inputting and confirming information input through voice and sign language video conversations with the user into the civil petition form and completing the civil petition form; a civil complaint form transmission and transmission unit 40 that transmits the completed civil complaint form to the administrative computer network and requests processing; It relates to an intelligent civil complaint processing system of a conversational type, characterized in that it comprises a;