In one embodiment, a computing system receives a request for a quality of experience report associated with a plurality of geographic areas connected by a communication network. The system accesses a plurality of quality of experience metrics from the plurality of geographic areas. The system identifies one or more of the plurality of geographic areas that have low quality of experiences based on their respective quality of experience metrics and a set of criteria which includes one or more thresholds corresponding to the quality of experience metrics. The system determines for each identified geographic area, a severity of the low quality of experiences. The severity is based on a connection demand metric associated with each geographic area. The system sends instructions for presenting the quality of experience report which indicates the severity of the low quality of experiences for each identified geographic area.
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