Intelligent augmented reality for technical support engineers

摘要

A support method, system, and computer program product, include identifying a repair or a maintenance task, determining an expertise level of the local engineer, receiving a procedure for performing the repair or the maintenance task, the procedure including a series of steps, instructional information associated with each step, and technical information associated with the repair or the maintenance task, based on the expertise level of each engineer, filtering the instructional information, and the technical information in the procedure to exclude information already known by the engineer, presenting, via an augmented reality device, a first step of the series of steps and the associated filtered information.