Providing technical support in an augmented reality environment

摘要

Various embodiments of the invention provide methods, systems, and computer program products for providing support to a party who is using an augmented reality device and seeking to resolve an issue. One or more pieces of information are obtained through the augmented reality device and a cause of the issue is identified by utilizing one or more predictive models and the pieces of information as input to the models. Once the cause has been identified, a script is queried that includes instructions to be performed by the party to address the cause and media to execute on the augmented reality device to aid the party in performing the instructions. Accordingly, the instructions and media are communicated to the party through the augmented reality device so that the party may perform the instructions with the aid of the media to address the cause of the issue.