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METHOD AND SYSTEM FOR IMPROVEMENT PROFILE GENERATION IN A SKILLS MANAGEMENT PLATFORM
METHOD AND SYSTEM FOR IMPROVEMENT PROFILE GENERATION IN A SKILLS MANAGEMENT PLATFORM
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机译:技能管理平台中改进配置文件的方法和系统
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摘要
A system and method are presented for improvement profile generation in a skills management platform, using past data and a set of KPIs. Variance calculation is performed with a basic variance formula and these values are used to generate a strand. A strand may be defined as a collection of KPIs, each weighted to show the importance of that KPI for that agent type. KPIs can be selected to generate a strand with, and the strand is generated from those KPIs considering the normalized variance of each KPI. An agent's improvement possibilities may also be determined using the generated strand.
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