METHOD AND SYSTEM FOR SWITCHING AND HANDOVER BETWEEN ONE OR MORE INTELLIGENT CONVERSATIONAL AGENTS

摘要

The present disclosure provides a method and system to perform switching and handover between one or more intelligent conversational agents. The system receives a first set of data in real-time. The system collects a second set of data in real-time. The system fetches one or more queries from a plurality of users for a mega bot. The system analyses the first set of data, the second set of data and the one or more queries using one or more machine learning algorithms. The system selects a suitable intelligent conversational agent from the one or more intelligent conversational agents having a trust score above a threshold level. The system switches between the one or more intelligent conversational agents in the mega bot interacting with the plurality of users based on a plurality of aspects of corresponding query of the one or more queries and a plurality of factors.