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SYSTEMS AND METHODS FOR AUTOMATING CUSTOMER INTERACTIONS WITH ENTERPRISES

机译:用于自动化客户与企业互动的系统和方法

摘要

A method for automating interactions with enterprises includes: receiving, through a user interface, a natural language request from a customer; determining a customer intent from the natural language request; conducting an automated interaction by: determining, by a personal bot controller circuit, an enterprise to service the customer intent; loading an enterprise library for interacting with an application programming interface (API) of the enterprise, the enterprise library including one or more library functions; identifying a library function for servicing the customer intent from among the one or more library functions; generating a request based on the identified library function and the customer intent; transmitting the generated request to the enterprise to initiate an interaction; receiving a response from the enterprise; and notifying the customer of a result of the interaction.
机译:一种自动化与企业的交互的方法包括:通过用户界面接收来自客户的自然语言请求;确定来自自然语言请求的客户意图;通过以下方式进行自动交互:通过个人机器人控制器电路来确定企业来服务客户意图;加载与企业的应用程序编程接口(API)进行交互的企业库,该企业库包括一个或多个库函数;识别用于为客户意向提供服务的库函数,其中一个或多个库功能;基于所识别的库函数和客户意图生成请求;将生成的请求发送到企业启动交互;收到企业的回复;并通知客户互动的结果。

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