Using the artificial intelligence according to an embodiment of the present invention, the artificial intelligence server for controlling a plurality of robots may receive the context information of each area based on the communication unit and the received image for receiving images of each of the plurality of areas. Acquired, based on the acquired situation information for each zone, obtains guidance urgency corresponding to each of the plurality of zones, determines whether there is an urgency greater than a preset value among the obtained guidance urgency, When there is an hourly urgency greater than a preset value, a processor that transmits a first control command for moving one or more robots to an area corresponding to the guided urgency may be included.
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