Automated telephone voice service system

摘要

An automated telephone voice service system includes a data store having a plurality of addressable voice storage message baskets defined therein and a control system coupled between the store and a large plurality of telephone lines of a telephone network. An incoming cable may address a particular message basket by entering a code through the telephone keyboard or by a predetermined association with a particular call in line. Upon identification of the message basket the caller is greeted by a client's own voice and invited to leave a voice message which will be recorded in the message basket or given other client information. Upon entry of a personal identification code a caller is granted access to user account functions which include retrieval of voice messages, forwarding of messages to other message baskets or telephone lines, and administrative functions such as the changing of greetings or account operating criteria. Editing commands may be utilized during the recording of voice messages.