PURPOSE:To improve the service to a customer by revising the assignment of a registration system service personnel in charge and the called system service personnel in charge in response to the operating state with respect to the tele-marketing service system. CONSTITUTION:The system consists of a disk 13 in which each personnel name in charge of each service for a caller system and a called system and its extension telephone set number is registered, an information processing unit 14 consisting of a called system service section 152 selecting the called system service personnel in charge from the disk at the arrival of a call, of a caller system service section 151 selecting the caller system service personnel in charge from the disk, of a registration processing section 17 revising the assignment of each service personnel in charge of the caller system and the called system from the disk, and a control section 18 controlling the registration processing section 17 to revise the assignment of each service personnel in charge of the caller system and the called system of the disk in response to the called traffic from a customer.
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