System for parsing message units from an unstructured message stream of interleaved message units to form structured messages

摘要

A system and method for analyzing computer generated message streams. Electronic messages containing displayable message information are parsed according to a set of parsing rules. The resulting tokens are organized into parse state records and stored for further analysis. Current and previous parse state records are analyzed by the application of inference rules to develop a structured message. Content analysis of the structured or unstructured message is accomplished by application of a second set of inference rules. Content analysis attempts to select an automated response for transmission to the message generating computer system. Content analysis employs a binary search through a subset of inference rules loaded for a particular system. Changes to operating system or operator causes a different subset of rules to be loaded.