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Method and apparatus for prioritizing a telephone call according to a level of service of an originator
Method and apparatus for prioritizing a telephone call according to a level of service of an originator
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机译:根据始发者的服务水平对电话呼叫进行优先级排序的方法和装置
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摘要
A method and apparatus that allows different likelihoods of call completion during very heavy call loading conditions to be supplied to different customers. Customers are assigned to different levels of service and these levels of service are used to manage call completion in throughout the telecommunication network during very heavy call loading periods. Thus, a securities broker may have a higher likelihood of completing a call near the close of a trading session than the average telephone customer. However, each caller may be offered an opportunity to immediately increase his or her level of service and thus likelihood of completing a call to the highest available level if a call is not completed at the caller's lower level of service.
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