Dynamically configurable electronic comment card

摘要

An improved portable, electronic survey and satisfaction questionnaire device adapted for use in the hospitality industry, and more particularly restaurants, which incorporates a transceiver to signal restaurant personnel upon the achievement of certain threshold, pre-programed, criteria allowing contact with the customer prior to exiting the hospitality establishment. The device electronically presents a series of questions, records the answers, and stores and/or transmits all or a portion of the survey response. Preferably, the transceiver communicates with a silent pager, worn by a restaurant manager, if certain threshold responses are registered.