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Method and systems for integrating a plurality of call center agent performance enhancement modules
Method and systems for integrating a plurality of call center agent performance enhancement modules
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机译:集成多个呼叫中心代理性能增强模块的方法和系统
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摘要
A system for integrating a plurality of call center agent subsystem modules to assist a call center agent in efficiently responding to customer calls includes a workstation that has a central processing unit for interfacing the call center agent with a call distribution system. Within the workstation (10), there are a plurality of modules that are integrated in a way that significantly improves the call center agent's ability to provide completely responsive and efficient service to customers. The integrated modules of the present invention deliver at a single place under the control of the call center agent voice, data, and images by which the agent can completely service a customer call.
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