User Information Input Processing and Knowledge-Based Call Access Control in Intelligent Electronic Secretary Service

摘要

The present invention relates to a user information input processing method and a knowledge-based call connection control processing method for performing functional call connection processing through knowledge-based inference by receiving user information, and receiving a user's schedule or call-related instructions. Knowledge-based call access control that selects and executes appropriate call processing using user information and knowledge base rules stored in user information database after verifying and supplementing with grammatical error checking and semantic error checking. In order to provide a processing method, a first step (51 to 54) for receiving a schedule or call-related instructions; A second step 55 to 57 for performing grammatical error checking; And a third step (58 to 61) of performing semantic error checking, the first step (71 to 74) of inferring the state of the called party and the called party service characteristic; Second steps 75 to 80 for inferring call instructions, caller status, and calling party service characteristics; And the third step (81 to 85) of extracting a call processing method or performing call processing through resolving contradiction, increasing efficiency and convenience as if supported by a personal assistant, and at the network level, call completion rate and service This has the effect of improving satisfaction.