Access to documents of multimedia information with keywords

摘要

A method and apparatus for using keywords associated with multimedia information as the basis for providing callers with access to the documents. Documents may be transmitted to callers by way of a pre-recorded voice message, a synthesized voice message, a facsimile, or an e-mail message. The invention also provides a caller with the ability to queue documents on a master queue prior to transmission or to receive abstracts of documents.