Access to documents of multimedia information with keywords

摘要

Method for selectively retrieving information stored in a computer telephony integration device (customer premises equipment or attached to e.g. PBX or switch in telephone network) and corresponding device. Multimedia documents may be transmitted to callers by way of a pre-recorded voice message, a synthesized voice message, a facsimile, or an e-mail message. The documents are associated with keywords that can be used by the callers to select information items. The invention also provides a caller with the ability to queue documents on a master queue prior to transmission or to receive abstracts of documents.