Method of operating a global virtual call center worldwide via Internet

摘要

The method involves the call center acquiring or interrogating customer data identifying the local terminal and/or customer person after establishing connection between the customer and call center server. All data acquired are stored and compared with comparable stored data to select an operator by a decision system search routine. The call center then sets up an automatic virtual connection via a packet-oriented data network to the operator's web browser with transmission of caller data including the service required. An Independent claim is also included for an arrangement for implementing the method.