Method for operating a 'call center' or call center, global and virtual.

摘要

Procedure for operating a center virtual global calls, which, with a customer call after established communication between client and server call center are recorded or data that enable local identification querying the terminal communication unit and / or identification of the person calling customer, for example, after allocation to a linguistic group and / or assignment to a group of customers, and that all data is stored, which for election an operator customer data are compared via a search routine configured as decision system with comparable data stored participating operators call center, and are made available data already recorded by the WEB server, for example, telephone subscriber number, details about the caller and indications for the provision of desired service for broadcastin the operator ion elegidoy for representation in the web browser window operator chosen, characterized in that - after determining through the WEB an appropriate participant for the customer, the operator is automatically set by the server call center virtual communication through a network packet data to the web browser on the chosen operator - customer data, reproduced in the web browser window screen operator are completed or specified during the dialogue between the operator and the customer, and completed and specified data are returned and stored centrally.