METHOD AND SYSTEM FOR CUSTOMER ASSISTANCE AND CUSTOMER- USED EQUIPMENT

摘要

PROBLEM TO BE SOLVED: To actualize a method and a system for customer assistance and customer-used equipment which prevent trouble from occurring. SOLUTION: The customer-used equipment 300 and customer assisting equipment 200 are connected through the Internet; and the customer-used equipment reports information regarding operation to the customer assisting equipment (328), which gives assistance (228) to the customer-used equipment according to the information regarding the operation.