A system and method for autonomously administering enhanced telephony services are disclosed. An enhanced services platform (ESP) is utilized to interact with customers to receive and respond to customer requests in real-time. The ESP autonomously handles many types of customers requests, without requiring human intervention or assistance at the ESP. The ESP can handle customers' requests to obtain a new enhanced telephony service, to review an existing account, or to update an existing account. The ESP has access to a database containing customer specific information. The ESP autonomously creates a new customer account with customer specific information in the database when a customer obtains a new enhanced telephony service. The ESP autonomously accesses account information in the database when a customer requests to review an account, and the ESP autonomously updates account information in the database when a customer requests to update an account. In responding to customer requests, the ESP can autonomously attempt to obtain credit validation. That is, the ESP can autonomously attempt to obtain credit authorization for a credit card number, and the ESP can autonomously determine whether a customer is creditworthy (e.g., by performing a credit check on the customer). Customers can interact with the ESP to make requests and receive responses in real-time via the Internet via data modem or via telephone. The ESP allows customer requests to be satisfied in real-time without requiring human assistance at the ESP.
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