Repair request handling method and repair request handling apparatus

摘要

There is disclosed a repair request handling apparatus for using a home page and allowing a client terminal to provide a display for urging a selection input of information for identifying each type of product as a repair object, subsequently allowing the client terminal to display a question for checking a trouble state of an identified repair object product, when there is the selection input of the information for identifying the repair object product, identifying a trouble based on trouble information stored in a trouble information database, when there is the answer to the question from the client terminal, and calculating an estimate of a cost required for a repair of the trouble and a date of delivery by identification of the trouble, and allowing the client terminal to display the calculated estimate and the date of delivery and to provide a display for allowing a client to select presence/absence of a repair request or purchase of a new product.