ACCEPTANCE WORK TRANSFER METHOD IN AUTOMATIC CONTRACT ACCEPTANCE SYSTEM

摘要

PROBLEM TO BE SOLVED: To transfer acceptance works up to the current point to an arbitrary operator who has high skill, when various acceptance works requiring high skill occur after the start of the acceptance work.;SOLUTION: Under allotment connection control by a scheduling server 100, while customer input data, etc., obtained by one of automatic contract acceptance devices 104 is transferred to one of the center management terminals 101 to be visually displayed, when a transfer operation including a transfer destination is performed on the terminal 101 in a state that acceptance works are conducted by the terminal 101, another center management terminal 101 is allocated and connected to the automatic contract acceptance device 104 as the transfer destination and work information required for acceptance work takeover is transferred to the another center management terminal 101.;COPYRIGHT: (C)2003,JPO