CUSTOMER SUPPORTING METHOD, CUSTOMER SUPPORTING SYSTEM, STORAGE SUBSYSTEM, AND OPERATION SUPPORTING SYSTEM

摘要

PPROBLEM TO BE SOLVED: To quickly and properly support operation of a service objective device by a customer without requiring any load from the support objective customer. PSOLUTION: A support service corresponding function 115 for interlocking with input of an inquiry item to an inquiry terminal 120 operated by the customer 123 and automatically collecting analysis data such as a log related to inquiry contents from a support service objective device 110 is mounted to the service objective device. When an access is made to the inquiry processing server 310 in a support center site 300 via the inquiry terminal 120, the related analysis data are automatically transmitted to be determined on the inquiry processing server 310 side. In this way, automatic update of software in the service objective device 110 and distribution to support operators 321 is carried out efficiently without requiring any load from the customer 123. PCOPYRIGHT: (C)2004,JPO