PROBLEM TO BE SOLVED: To assign a rank for appropriately indicating importance to a claim report in order to determine priority for dealing with a claim.;SOLUTION: A rank assignment system 1 provides a terminal devices 3 connected to the Internet with Web pages using a SIP part 11, receives a claim from the Web pages, using a PC part 17, for every analytical judgement item for analyzing and judging the claim received, calculates a point based on a result obtained by analyzing stored product information on a sold product and a predetermined condition for the result, adds up the point for each of the analytical judgment items, and, using a PRC part 20, based on the range of totalized point and a point to which a predetermined rank is assigned, assigns a rank to the claim.;COPYRIGHT: (C)2003,JPO
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