Modular multi-media communication management system with context dependent multi-media help functionality

摘要

The present multi-media communication system comprises a controller that interfaces with a plurality of communication space stations and with one or more communication medium service providers. Each communication space station includes a subscriber voice interface and a help button. Further, each communication space station is configurable to include a graphic display screen and may server a subscriber device that includes a graphic display screen. The controller provides help information to the subscriber station in response to subscriber activation of the help button that is dependent on the operational state of the communication space station and is compliant with the communication space station's subscriber interface. The controller further provides for establishing a communication session with a help station in response to a second subscriber activation of the help button.