Passenger management system and method and electronic device

摘要

The present invention relates to passenger management and, more particular, to a system for improving the experience of a passenger when they embark on a journey. The typical passenger experience then taking, in particular, an international flight is unpleasant. The passenger experiences a significant number of inconveniences which include having to carry and present paper documents at various stages within an airport and being subject to various security checks. Each of these experiences invariably involves a period of time waiting in a queue to be serviced by airport personnel. Waiting in queues is in itself an unpleasant experience and a waste of the passenger's time. Suitably, the present invention provides a passenger management system which, in conjunction with an electronic information device, in the form of an electronic boarding card on mobile communication device, improves the passenger's experience by reducing the need to queue, where possible, and providing up to date information to ensure that the passenger is kept apprised of events within the airport. Still further, the passenger's travel itinerary, ticket and identification details are all stored on the electronic device. The device can provide information to the passenger and be periodically interrogated by the passenger management system remotely to allow the passenger to be traced within the airport.