首页>
外国专利>
Method and system for network based self-help service
Method and system for network based self-help service
展开▼
机译:基于网络的自助服务的方法和系统
展开▼
页面导航
摘要
著录项
相似文献
摘要
The present invention relates to a method and system of electronic data processing based self-help service, which is comprised of a network management center and customer terminals connected via network communication system. The network mode of the system can be W/B (Web/Browser) or C/S (Client/Sever). The network management center includes a hardware portion of network center servers, auxiliary PCs or the embedded operation system and network equipment--includes network cards inside the servers and network cables; and a software portion of an information data database, a network management database, an electronic business database, a management software, a encrypt key authentication and information security software package including a firewall or VPN system. The customer terminals include a customer terminal host and a plurality of customer terminal slaves constructed by way of building block with different service content. Said network communication system is made up of the Internet, wired and / or wireless local area network as well as computer buses. The present invention provides comprehensive multifunction self-help services to users, which facilitates users and beautifies environment and increases level of service intelligence.
展开▼