The both tropistic customer corresponding conversational systems and process in order to manage conversational flow

摘要

(57) Abstract As for this invention, it regards the conversational system (100) between the customer and the business body which can produce the business body and to do the conversation of both tropism, through the person in charge system as entrance function of information and the service which are offered the group of customers (10), by the business body (20). The person in charge system (20), it is various expedients where the business body does the customer (10) and conversation. The question table (60), the reply selective table (70) and the choices table (80) the person in charge system (20) are connected to the database (50), by way of the data management system (30).