Method and system for processing failed material claims

摘要

A method and system for processing a claim for a failed material supplied by a material supplier to an equipment owner, wherein the failed material is received by a claim initiator on behalf of the equipment owner. The claim initiator is provided with access to an automated claim system, which includes a database, via a claim initiator interface. A failed material claim report, which includes information related to the failed material, is received from the claim initiator via the claim initiator interface. A failed material claim record, which includes at least some of the information related to the failed material, is created in the database. An electronic message is generated to notify the equipment owner of the failed material claim report. An electronic message also is generated to notify the material supplier of the failed material claim report. The material supplier is then provided with access to the automated claim system via a supplier interface. The material supplier is enabled to review, via the supplier interface, at least some of the information related to the failed material. A claim response is then received from the material supplier via the supplier interface. An electronic message is then generated to notify the claim initiator of the claim response.