System and method for online personalized veterinary advice for pets

摘要

A system and method for creating and delivering personalized veterinary advice for pets over the web. The invention provides a service to pet owner, which fills the gap between information & advice provided in a book, and the information & advice delivered during a visit to a veterinarian. The method includes retrieving Pet owner's data and the question relating to their pets on the web site, and semi-automatically matching the questions with 3 data bases, which are: ;the answer database, pre developed by veterinarians and also refreshed on a on going basis, as soon as new questions arise from other pet owners ;the products data base related to the veterinary advice, in case a product is needed ;the veterinarian data base, in case of a visit need to be recommended. ;Once the matching is completed a customized adviceresponse is developed. The method includes reviewing of the advice by a veterinary, publishing the answer back to the web site, informing the pet owner that his answer is ready and updating he customer profile with the new set of information, including the debit of his account for the service delivered.